Documentation

Support

Get help with Software Factory installation, configuration, and troubleshooting.

Contact support

At Squrl Labs, we utilize our own AI technology, and that includes using AI for support where our AI responds to all support requests within 15 minutes. In some situations, requests are escalated to humans which respond typically within 1-2 business days.

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Technical Support

Installation issues, coding-agent connection problems, pipeline stage failures, or bug reports.

support@squrl-labs.com

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Sales & Licensing

Team licenses, enterprise deployments, volume pricing, or billing questions.

sales@squrl-labs.com

For general questions you can also use the contact form.

Common issues

Software Factory can't reach my coding-agent CLI

Confirm the CLI you selected in Settings → Coding Agent (Claude Code, Codex, or Forage) is installed and reachable from wherever Software Factory is running — inside the same Docker container/network, or on the same machine as the binary.

A pipeline stage is stuck

Check the issue's Kanban card in the web UI for the stage's latest event log. In Supervised mode, confirm the transition isn't simply waiting on your approval.

The bug-finder skill isn't finding anything

Bug sweeps run against the repo's current state — confirm the repo connection is active and up to date under Repositories. See Bug Sweeps for how sweeps work.

Software Factory opened a pull request I don't want merged

Software Factory never merges its own pull requests — a human always reviews and merges (or closes) them. Close the PR from Squrl Nest or GitHub as you would any other, and leave feedback on the originating issue if the spec or implementation needs adjustment.